This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from www.thecherrymoon.com (the “Site”). 

Personal information we collect 

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”. 

We collect Device Information using the following technologies: 
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org. 
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps. 
- “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site. 

We may process information that you provide to us for the purpose of subscribing to our email notifications and/or newsletter] ("notification data"). The notification data may be processed [for the purposes of sending you the relevant notifications and/or newsletters.

We may process information contained in any enquiry you submit to us regarding goods and/or services ("enquiry data"). The enquiry data may be processed for the purposes of offering, marketing and selling relevant goods and/or services to you.  

Additionally, when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information including credit card numbers, email address, and phone number. We refer to this information as “Order Information”. 

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information, Order Information enquiry data and notification data. 

How do we use your personal information? 

We use the Order Information that we collect generally to fulfil any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to: 
- Communicate with you; 
- Screen our orders for potential risk or fraud; and 
- When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services. 

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns). 

Sharing your Personal Information 

We share your Personal Information with third parties to help us use your Personal Information, as described above. We use Google Analytics to help us understand how our customers use the Site -- you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

The vendor you have purchased from also receives your name, address and contact details so they can deliver your order (if applicable) and help resolve any customer service queries you have. Our vendors are under strict instructions and binding contracts to only use your personal information to deliver your order, if applicable, and help resolve any customer service queries you have

We also share your personal information with our subcontractors who help us electronic marketing platforms 

We work with some external 3rd parties outside the EEA. Transfers to each of these countries outside the EEA will be protected by appropriate safeguards, namely the use of standard data protection clauses adopted or approved by the European Commission

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or another lawful request for information we receive, or to otherwise protect our rights. 

All information you provide to us is stored on our secure servers or those of our secured third party data storage providers. 

To keep this privacy policy as simple as possible, we have not set out the specific guidelines when each of these protection measures are used. You can contact us at admin@thecherrymoon.com for the details as to how we protect specific transfer of your data.

 

Security of personal data

We will take appropriate technical and organisational precautions to secure your personal data and to prevent the loss, misuse or alteration of your personal data.


Behavioural advertising 
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work. 

You can opt-out of targeted advertising by using the links below: 
- Facebook: https://www.facebook.com/settings/?tab=ads 
- Google: https://www.google.com/settings/ads/anonymous 
- Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads 

Additionally, you can opt-out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at http://optout.aboutads.info/. 

Your rights

Your principal rights under data protection law are:

(a)      the right to access - you can ask for copies of your personal data;

(b)      the right to rectification - you can ask us to rectify inaccurate personal data and to complete incomplete personal data;

(c)      the right to erasure - you can ask us to erase your personal data;

(d)      the right to restrict processing - you can ask use to restrict the processing of your personal data;

(e)      the right to object to processing - you can object to the processing of your personal data;

(f)       the right to data portability - you can ask that we transfer your personal data to another organisation or to you;

(g)      the right to complain to a supervisory authority - you can complain about our processing of your personal data; and

(h)      the right to withdraw consent - to the extent that the legal basis of our processing of your personal data is consent, you can withdraw that consent.



Do not track 

Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser. 

Your rights 

If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information on our website. 

Additionally, if you are a European resident, we note that we are processing your information in order to fulfil contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States. 

 

Updating information

Please let us know if the personal information that we hold about you needs to be corrected or updated.


Third-party websites

Our website includes hyperlinks to, and details of, third party websites. 

We have no control over and are not responsible for, the privacy policies and practices of third parties.

 

Data retention 

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information. 

Personal data of children

Our website and services are targeted at persons over the age of 16

If we have reason to believe that we hold personal data of a person under that age in our databases, we will delete that personal data.

 

About cookies

A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.

Cookies may be either "persistent" cookies or "session" cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.

Cookies do not typically contain any information that personally identifies a user, but personal data that we store about you may be linked to the information stored in and obtained from cookies.

Cookies used by our service providers

Our service providers use cookies and those cookies may be stored on your computer when you visit our website.

We use Google Analytics. Google Analytics gathers information about the use of our website by means of cookies. The information gathered is used to create reports about the use of our website. You can find out more about Google's use of information by visiting https://www.google.com/policies/privacy/partners/ and you can review Google's privacy policy at https://policies.google.com/privacy.[ The relevant cookies are: [identify cookies].]

We publish Google AdSense advertisements on our website[, together with advertisements from the following advertisers and advertising networks that are distributed by Google: [identify and provide links to advertisers and networks]]. The advertisements may be personalised to reflect your interests. To help determine your interests Google and its partners use cookies.[ The relevant cookies served from our website are [identify cookies].] The cookies are used to track your previous visits to our website and your visits to other websites. You can opt-out of Google's personalised advertising by visiting https://www.google.com/settings/ads and you can opt-out of third-party cookies used for personalised advertising by visiting http://www.aboutads.info. You can review Google's privacy policy at https://policies.google.com/privacy.

We use a Facebook pixel on our website. Using the pixel, Facebook collects information about the users and the use of our website. The information is used to personalise Facebook advertisements and to analyse the use of our website. To find out more about the Facebook pixel and about Facebook's use of personal data generally, see the Facebook cookie policy at https://www.facebook.com/policies/cookies/ and the Facebook privacy policy at https://www.facebook.com/about/privacy. The Facebook cookie policy includes information about controlling Facebook's use of cookies to show you advertisements. If you are a registered Facebook user, you can adjust how advertisements are targeted by following the instructions at https://www.facebook.com/help/568137493302217.

We use HubSpot to provide chat service. This service uses cookies for chat sessions. You can view the privacy policy of this service provider at https://legal.hubspot.com/cookie-policy

 

Amendments

We may update this policy from time to time by publishing a new version on our website.

You should check this page occasionally to ensure you are happy with any changes to this policy.


Contact us 
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e‑mail at admin@thecherrymoon.com or by mail using the details provided below: 

The Cherry Moon 
[Re: Privacy Compliance Officer] 
The Cherry Moon London limited,

366-368 Kings Road, Chelsea, SW3 5uZ,

United Kingdom

 

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